Susan Thomas approaches her clients and projects with an eye for improvement, working to understand each organization’s culture and guiding them in the alignment of their business processes with their strategic objectives. Susan is valued for her ability to translate complex business concepts into clear, actionable procedures.
With over 30 years of experience in strategic business consulting, process optimization, and project management, Susan removes process conflicts and drives improvement. In doing so, she has helped a variety of companies implement change and deliver results, whether it be increasing on-time delivery, cutting costs, accelerating quality in production, or gaining market share. Susan is known for her follow through and completing her work with a focus on tangible results.
Susan earned both her MA in Management and Planning and her BS in Industrial Design from The Ohio State University. She has also earned certificates in Thinking Processes Basics, Critical Chain Project Management Basics, and Project Management Professional.